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Support, how you like it when you need it

As you would expect, our platform is available around the clock.

Still have questions? Our support team are on hand to answer your queries from 08:30 – 17:30 on business days (09:30 – 12:30 on Saturdays), via phone or email.

We aim to deliver an exemplary customer service at all times. However, sometimes things can go wrong. This is our complaints process.

Get in touch

You can contact your Advance Account Manager on 0345 607 2013 or speak to our dedicated platform adoption team on 0345 266 1988 to start writing business with us.

Need help, or have a question about Due Diligence?

If you are in the process of completing a due diligence exercise for your business and you have some questions about the Advance by Embark Platform, contact us.

Advance by Embark is a trading name of Sterling ISA Managers Limited, a wholly owned subsidiary of Embark Group.


t. 0345 607 2013
(weekdays from 08:30 – 17:30, 09:30 – 12:30 on Saturdays)


Advance Portfolio Team, PO Box 1200, The Grange, Cheltenham,
GL50 9UP.